Last Updated: June 2026
At Charlie's Details, appointment slots are reserved specifically for each customer. We kindly ask for as much notice as possible if you need to rearrange or cancel your booking.
Appointments cancelled with more than 24 hours' notice can be rearranged without charge.
Appointments cancelled with less than 24 hours' notice may be subject to a cancellation fee at Charlie's discretion.
If a customer fails to attend an appointment or does not make the vehicle available at the agreed time, Charlie's Details reserves the right to decline future bookings or request a deposit before accepting future appointments.
Some services are weather dependent. If poor weather affects the quality or safety of the service, Charlie's Details may rearrange the appointment to ensure the best possible results.
We understand that plans can change. Wherever possible, appointments will be rearranged to a mutually convenient date and time.
If you need to cancel or rearrange an appointment, please contact Charlie's Details as soon as possible.